How to Use PingPlotter to Address Connection Problem

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If you’re facing problem to access your website, please download pingplotter software and attach the trace route results to us.


Download link: http://pingplotter.com/


Here’s how to do it:

1) Open up PingPlotter. Enter your web address at “Address to Trace”.
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2) Press the "Trace" button at the bottom left corner.
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3) The trace route result will be shown on the screen.
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4) What you need to do next is to copy the image of the trace route result.

Click "Edit" > "Copy as Image".

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5) Save the image file then open a support ticket to us together with the image attached.

Next, please wait for our support staff to reply your ticket.

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